Welcome to BriCel Holdings (Pty) Ltd.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
BriCel Holdings provides technology solutions including AI, cloud computing, cybersecurity, enterprise software, ICT services, fleet procurement, consulting and digital commerce.
Users agree to:
All products, services, pricing and availability are subject to change without notice.
BriCel Holdings makes reasonable efforts to ensure the accuracy of information published on this website but does not guarantee that all content is complete, current or error-free.
Our liability is limited to the maximum extent permitted by applicable law.
Additional terms may apply to specific products, services, consultations, marketplace purchases and partner programmes.
For questions regarding these Terms & Conditions, please contact us at cmaseko@bricel.co.
Return & Refund Policy
BriCel Holdings (Pty) Ltd is committed to providing high-quality products and services. This Return & Refund Policy outlines the conditions under which returns, cancellations and refunds may be processed.
Technology Products
Eligible physical products may be returned within 14 days of delivery, provided they are unused, in their original packaging and accompanied by proof of purchase. Returns may be subject to inspection before approval.
Software, Cloud Services & Digital Products
Software licences, cloud subscriptions, digital downloads and other digital products are generally non-refundable once activated, delivered or accessed, unless required by applicable law.
Consulting & Professional Services
Consultations, advisory services and professional engagements may be rescheduled with at least 24 hours' notice. Refunds for completed services are not available. Cancellation requests will be reviewed on a case-by-case basis.
Fleet Procurement
Vehicle sourcing, procurement and import services are subject to separate client agreements. Refunds and cancellations are governed by the terms of the applicable quotation, purchase agreement or service contract.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please notify us within 48 hours of delivery. We will investigate the matter and arrange an appropriate resolution where applicable.
Refund Processing
Approved refunds will be processed using the original payment method wherever possible. Processing times may vary depending on the payment provider or financial institution.
Contact Us
For enquiries regarding returns, refunds or cancellations, please contact BriCel Holdings at cmaseko@bricel.co.
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